Privacy Policy
Last updated: 10 July 2026
At Leeds Drains, we are committed to protecting your privacy. This Privacy Policy explains how we collect, process, and protect your personal data when you visit our website (https://leeds-drains.co.uk) or contact our drainage services.
1. Information We Collect
We may collect and process the following types of personal information:
- Contact Details: Your name, telephone number, email address, and property postcode which you submit when requesting our services or using our forms.
- Enquiry Details: Information about your drainage problem, building sector (domestic/commercial), and urgency of the request.
- Attribution Data: Hidden UTM search parameters, landing pages, and referral sources. This data is collected to attribute leads through WhatConverts and help us optimize marketing.
- Call Tracking: When you call our telephone lines, our WhatConverts dynamic tracking scripts log call durations, timestamps, and caller numbers to optimize customer service.
2. How We Use Your Information
We process your personal data for the following legitimate business purposes:
- To assign local drainage engineers to clear blockages or perform surveys.
- To provide upfront price estimations and contract proposals.
- To track search click keywords and campaign source attributions (via WhatConverts and GA4).
- To comply with health, safety, and water utility policies in West Yorkshire.
3. Consent and Marketing
By checking the consent box on our online contact form, you agree that we can contact you regarding your specific drainage enquiry. We do not sell, rent, or lease our contact database to third parties for marketing purposes.
4. Data Retention
We retain personal contact information only as long as necessary to complete the agreed drainage clearances or survey services, and comply with tax and accounting rules.
5. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to request access to your data, rectification of errors, or erasure of your contact record. To make a request, contact us at info@leeds-drains.co.uk.